Artisan “Ink & Zen” Asymmetric Cotton Tunic: Vintage Chinese Floral Long Sleeve Top

International Shipping Policy

Free Shipping Policy

We offer free standard shipping to over 60 countries worldwide when you purchase three (3) or more items in a single order. Free shipping will be applied automatically at checkout.

Shipping Methods

• Express Shipping
  Delivered via UPS, DHL or FedEx, typically within 5–7 business days.
  For certain addresses, EMS may be used at our discretion.
• Standard Shipping
  Shipped via China Post and USPS, estimated delivery time: 2–3 weeks.
• Special Line (Singapore & Malaysia)
  Orders shipped via a dedicated line, arriving within 5–7 business days.

Order Processing & Handling

• Processing Time:
  • Ready stock: ships in 3–5 business days.
  • Preorders: ship on the release date or as stated in the product description.
  • Mixed orders: shipped together once preorder is ready.
• Split Shipment Option:
  Ship ready stock first for USD 25 extra. Contact us to arrange.
• Tracking number sent by email once your order is shipped.
• No cancellation and/or expedite once dispatched.

Shipping Zones & Delivery Times

Delivery times may be affected by holidays, peak sales, flight delays, customs, and weather.

1. Priority Shipping Regions

Europe: France, Germany, UK, Austria, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, etc.

North America: USA, Canada

Asia: Singapore, Malaysia, Japan, South Korea, Thailand, Vietnam

Oceania: Australia, New Zealand

• Standard: 15-20 business days
• Express: 5–8 business days

2. Normal Shipping Regions

Asia: Cambodia, India, Indonesia, Israel, Laos, Myanmar, Pakistan, Philippines, Qatar, Saudi Arabia, UAE

Europe: Belarus, Russia, Turkey, Ukraine

Africa: Egypt, South Africa

Americas: Mexico, Chile, Colombia, Hawaii

• Standard: 15–30 business days

3. Remote Shipping Regions

• All other countries (no free shipping)
• Delivery: 20–40 business days
• Remote addresses may not be deliverable.
• Extra charges may apply via Global Mail Service.
• Undeliverable orders will not be refunded.
• Examples: Alaska, Guam, APO/FPO, overseas islands (e.g. Réunion).
• Please refer to DHL website for Remote Area List

Order Tracking – Track your parcel directly here:

• DHL: https://www.dhl.com/sg-en/home/tracking.html
• FedEx: https://www.fedex.com/en-sg/home.html
• UPS: https://www.ups.com/track
• USPS: https://tools.usps.com/go/TrackConfirmAction_input
• China Post: https://www.17track.net/en
• EMS: https://www.ems.post/en/global-network/tracking

Lost or Damaged Packages

• We are not liable for lost, stolen, or damaged parcels.
• Customers must track and ensure successful delivery.
• Parcels not collected from pickup points are not refundable.

Full Satisfaction Guarantee

If shipping takes more than 35 business days for readily available items, you may request:

• Full refund (with return), OR
• Free replacement.
• Exceptions: weather, customs delays, strikes.

If you choose to return in these cases, return shipping is non-refundable.

Contact Us

For support:
📧 hanfu.dream@gmail.com

(Please allow 1–2 business days for replies.)

Refund, Return & Cancellation Policy

We aim to provide clear, fair policies while protecting both our customers and our business. Please read carefully before placing your order. By purchasing with us, you acknowledge and agree to the terms below.

1. No Return Policy

• We currently do not accept returns.
• In exceptional cases, a refund may be considered on a case-by-case basis, depending on the situation. We’ll do our best to assist you fairly.
• Please contact us at hanfu.dream@gmail.com with your order details if you believe your case qualifies. Allow 1–2 business days for a reply as time zone differences may apply.

Non-Returnable and Non-Exchangeable Items

• Change of mind or personal preference
• Incorrect size or color selected by customer
• Damage caused by improper handling or use
• General wear and tear after use
• Sale or discounted items (including “Grand Sale” >40% off)
• Custom-made, bridal, or personalized items
• Accessories