International Shipping Policy
Free Shipping Policy
We offer free standard shipping to over 60 countries worldwide when you purchase three (3) or more items in a single order. Free shipping will be applied automatically at checkout.
Shipping Methods
- Express Shipping
Delivered via UPS, DHL or FedEx, typically within 5–7 business days.
For certain addresses, EMS may be used at our discretion. - Standard Shipping
Shipped via China Post and USPS, estimated delivery time: 2–3 weeks. - Special Line (Singapore & Malaysia)
Orders shipped via a dedicated line, arriving within 5–7 business days.
Order Processing & Handling
- Processing Time:
- Ready stock: ships in 3–5 business days.
- Preorders: ship on the release date or as stated in the product description.
- Mixed orders: shipped together once preorder is ready.
- Split Shipment Option:
Ship ready stock first for USD 25 extra. Contact us to arrange. - Tracking number sent by email once your order is shipped.
- No cancellation and/or expedite once dispatched.
Shipping Zones & Delivery Times
Delivery times may be affected by holidays, peak sales, flight delays, customs, and weather.
1. Priority Shipping Regions
Europe: France, Germany, UK, Austria, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, etc.
North America: USA, Canada
Asia: Singapore, Malaysia, Japan, South Korea, Thailand, Vietnam
Oceania: Australia, New Zealand
- Standard: 15-20 business days
- Express: 5–8 business days
2. Normal Shipping Regions
Asia: Cambodia, India, Indonesia, Israel, Laos, Myanmar, Pakistan, Philippines, Qatar, Saudi Arabia, UAE
Europe: Belarus, Russia, Turkey, Ukraine
Africa: Egypt, South Africa
Americas: Mexico, Chile, Colombia, Hawaii
- Standard: 15–30 business days
3. Remote Shipping Regions
- All other countries (no free shipping)
- Delivery: 20–40 business days
- Remote addresses may not be deliverable.
- Extra charges may apply via Global Mail Service.
- Undeliverable orders will not be refunded.
- Examples: Alaska, Guam, APO/FPO, overseas islands (e.g. Réunion).
- Please refer to DHL website for Remote Area List
Order Tracking – Track your parcel directly here:
- DHL: https://www.dhl.com/sg-en/home/tracking.html
- FedEx: https://www.fedex.com/en-sg/home.html
- UPS: https://www.ups.com/track
- USPS: https://tools.usps.com/go/TrackConfirmAction_input
- China Post: https://www.17track.net/en
- EMS: https://www.ems.post/en/global-network/tracking
Lost or Damaged Packages
- We are not liable for lost, stolen, or damaged parcels.
- Customers must track and ensure successful delivery.
- Parcels not collected from pickup points are not refundable.
Full Satisfaction Guarantee
If shipping takes more than 35 business days for readily available items, you may request:
- Full refund (with return), OR
- Free replacement.
- Exceptions: weather, customs delays, strikes.
If you choose to return in these cases, return shipping is non-refundable.
Contact Us
For support:
📧 support@sinostreetlab.com
(Please allow 1–2 business days for replies.)